Unsuitable goods can be returned within 14 days for a full refund, less the outbound cost of transport, (usually about £10.00 within the UK and Ireland). If you require a return transport service this would also be deducted.
We can arrange our carrier to collect the unsuitable items or we can provide a return address for you to send your lights to.
If you wish to return your item we ask that you contact us via one of the main channels to inform us of your return request.
If the item is faulty we will usually arrange to collect the item at the same time as delivering a replacement. Broken glasses or missing components do not class as faulty and replacement parts will be sent. If the item is not faulty you have to bear the cost of returning the item.
Please check your goods within 48 hours of their arrival. Check that there are no breakages that the product is what you ordered, that the finish is correct. Online lighting shop can not be liable for any electricians costs due to pre-booked electricians, please check your goods fully prior to booking an installer.
For your peace of mind, we guarantee all our goods, in normal usage, for at least one year from date of purchase. Particular items, such as exterior lighting, may carry a longer period of guarantee. This will be indicated on the product if it is applicable.