We have a money back guarantee on goods even if you simply change your mind*
Unsuitable goods can be returned within 14 days for a full refund, less the outbound cost of transport (usually £10.00 or less within the UK and Ireland). *The fitting must be unused and unwired and in their original, unmarked packaging*
In the unlikely case of damages or faults, please contact us directly at firstname.lastname@example.org to arrange a replacement.
If the item is faulty we will usually arrange to collect the item at the same time as delivering a replacement. Broken glass or missing components do not class as faulty and replacement parts will be sent.
Please check your goods within 48 hours of their arrival. Check that there are no breakages that the product is what you ordered, that the finish is correct and that bulbs are provided (if included). Online Lighting Shop can not be liable for any electricians costs due to pre-booked electricians, please check your goods fully prior to booking an installer.
For your peace of mind, we guarantee all our goods, in normal usage, for at least one year from date of purchase. Particular items, such as exterior lighting, may carry a longer period of guarantee. This will be indicated on the product if it is applicable.
*This excludes bespoke or personalised items such as David Hunt Lighting and Light Shade Studio*