We have a no quibble money back guarantee on all our goods even if you simply change your mind.

Unsuitable goods can be returned within 14 days for a full refund, less the outbound cost of transport, (usually £10.00 or less within the UK and Ireland). If you require a return transport service this would also be deducted.

In the unlikely case of damages or faults, please contact us directly at sales@onlinelightingshop.com to arrange a replacement.

If the item is faulty we will usually arrange to collect the item at the same time as delivering a replacement. Broken glasses or missing components do not class as faulty and replacement parts will be sent. If the item is not faulty you have to bear the cost of returning the item.

Please check your goods within 48 hours of their arrival. Check that there are no breakages that the product is what you ordered, that the finish is correct and that bulbs are provided (if included). Online Lighting Shop can not be liable for any electricians costs due to pre-booked electricians, please check your goods fully prior to booking an installer.

For your peace of mind, we guarantee all our goods, in normal usage, for at least one year from date of purchase. Particular items, such as exterior lighting, may carry a longer period of guarantee. This will be indicated on the product if it is applicable.